SHIPPING & DELIVERY
What countries do you ship to?
We provide worldwide shipping.
What are the shipping rates?
We offer free worldwide shipping on all orders above €100
For the orders below €100 we have the following rates:
EU Countries and UK: €15,00
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
All other countries: €17,95
What is the dispatch time?
We dispatch orders within 24-48hours after payment confirmation.
What post services do you ship with?
Our shipping and delivery services are supported by FedEx, DHL, and UPS, depending on the country.
What is the delivery time?
Shipping within Europe it is 3 business days and rest of the world 5-7 business days.
What happens if a parcel gets stopped at customs?
We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer.
How can I track my parcel?
Once the order is confirmed, we will send you tracking number.
Is a signature required when receiving an order?
It varies per country of destination and the courier. Due to Covid-19 a contactless delivery is demanded in many countries.
What happens if the recipient is absent at the time of delivery?
With FedEx, UPS and DHL, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.
Has Covid19 impacted the delivery time?
In light of recent events, the shipping of your order may suffer delays compared to standard schedule. You will receive a confirmation email as soon as your order has been shipped from our warehouse.